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Privacy and Help · 1 min read

Send a Diagnostic Report

A short report that never includes anything you've stored.

A diagnostic report is a short technical summary HypaVault builds to help support. It never includes anything you've stored, and you read it in your own email app before anything is sent.

  1. 1Open Settings › About, or the error screen, and tap Send Diagnostic Report.
  2. 2Read the report in your own email app, and change or delete anything you like.
  3. 3Send it to mail@hypavault.com.

The report holds the app and operating system versions, your phone model, its memory and free space, the version of the app's storage format, the date and result of the open vault's last integrity check, and the last few errors, with any quoted text removed. It never includes names, counts of vaults or files, settings or anything stored.

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Questions About This Task

A short report that never includes anything you've stored.

  1. No. It never includes counts of vaults or files, any names, your settings or anything you've stored.

  2. The error screen has Send Diagnostic Report too, so you can send a report straight from there.

  3. Yes: a line on what you were doing and what happened helps, because we can't see your vaults. Never add a passcode, recovery phrase or seed phrase.

    Read the Help Article