Contact Us
For help, feedback or press, write to the HypaVault team and we'll reply by email.
mail@hypavault.comSend a Message
Please never include a passcode, recovery phrase or seed phrase. We can't use them to help, and we'll never ask for them. If something went wrong in the app, Send Diagnostic Report in Settings › About builds a short report you read before sending: the app version, phone model and recent error codes, never anything you've stored.
Other Ways to Get Help
Questions About Getting in Touch
What to include, what never to send, and how to report a security issue.
Email mail@hypavault.com. It's the one address for support, feedback, press and security reports, and the form on this page simply opens your own email app with a message addressed to it.
Read the Help ArticleWhat you were doing, what happened and what you expected to happen, plus your phone model and HypaVault version if you know them. We can't see your vaults, so a clear description is what we work from.
Read the Help ArticleNever. We can't use a passcode, recovery phrase or seed phrase to help you, and we will never ask for one, so a message asking for them didn't come from us.
Read the Help ArticleThe app and operating system versions, your phone model, its memory and free space, the storage format version, the date and result of the open vault's last integrity check, and the last errors since the app started, with any quoted text removed. It never includes your content, file or vault names, settings, or how many vaults or files you have.
Read the Help ArticleTap Send Diagnostic Report in Settings › About, or on the error screen. It opens your own email app addressed to mail@hypavault.com, where you can read, change or delete it, and nothing is sent unless you send the email.
Read the Help ArticleTo mail@hypavault.com. HypaVault hasn't launched yet, so there are no ratings, user counts or release date to quote, and the About page describes the app and the company behind it.
Email mail@hypavault.com with what you found and the steps to reproduce it. The same address is listed in this site's security.txt file, at hypavault.com/.well-known/security.txt, which names the Security page as its policy.
Email mail@hypavault.com, where they reach our Grievance Officer, as set out in the Privacy Policy. We may need to verify a request before we act on it.